Shipping Policy

Thank you for shopping with True Flex.
This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
Processing times may be extended during:

  • Holidays

  • High-volume sales periods

  • Limited-edition product launches

You will receive a confirmation email once your order is placed and another email once your order has been shipped.

2. Shipping Rates & Delivery Times

Domestic Shipping (Within Your Country)

  • Standard Shipping: [X]–[X] business days

  • Express Shipping: [X] business days

  • Overnight Shipping: Available in select locations

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We ship to most international destinations.
Delivery times vary depending on the destination country and customs processing:

  • Standard International: [X]–[X] business days

  • Express International: [X] business days

International shipping fees will be displayed at checkout.

3. Tracking Your Order

Once your order ships, you will receive an email with:

  • A shipment confirmation

  • A package tracking number

  • A link to track your order in real time

If tracking information does not appear right away, please allow up to 24 hours for the carrier to update their system.

4. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customs fees, import duties, and taxes may apply

  • These charges are determined by your country’s customs office

  • Customers are responsible for paying any additional fees

True Flex is not responsible for delays caused by customs clearance.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate.
If the address provided is incorrect:

  • True Flex is not responsible for lost or undeliverable packages

  • Re-shipping fees may apply if the package is returned to us

Contact us immediately if you need to correct your address.

6. Lost or Stolen Packages

Once an order has been marked as delivered by the carrier:

  • True Flex is not responsible for lost or stolen packages

  • Customers should contact the carrier directly to file a claim

We will assist where possible but cannot guarantee reimbursement.

7. Shipping Restrictions

Some locations may have shipping limitations due to:

  • Carrier restrictions

  • Customs regulations

  • Remote area surcharges

If your location falls into a restricted zone, we will notify you promptly.

8. Delayed Deliveries

Delivery times are estimates and may be affected by:

  • Weather conditions

  • Carrier delays

  • Customs reviews

  • Peak holiday season

We appreciate your patience and understanding.

9. Contact Us

If you have questions about your order or shipping, contact us at:
Email: trueflex.12@gmail

Phone: 032270084545

We're here to help!