Privacy Policy

Welcome to True Flex (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when you:

  • Make a purchase

  • Create an account

  • Sign up for newsletters

  • Contact customer service

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking technologies

  • Usage and interaction data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate with you about purchases, updates, or support

  • Improve website performance and user experience

  • Send promotional offers (only if you opt in)

  • Prevent fraud and secure our platform

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.
We may share information with:

  • Service providers (payment processors, shipping carriers, email marketing platforms)

  • Analytics providers (to improve website features)

  • Legal authorities (if required by law or to protect our rights)

All partners are required to handle your information securely and only for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance

  • Track website activity

  • Remember your preferences

  • Personalize your shopping experience

You can control cookies through your browser settings.

5. Payment Security

All payments are processed through secure third-party providers such as:

  • PayPal

  • Stripe

  • Other recognized payment gateways

We do not store or have access to your full credit card information.

6. Data Retention

We keep your information only as long as necessary for:

  • Fulfilling orders

  • Providing customer support

  • Meeting legal or regulatory requirements

You may request deletion of your data at any time (see Section 10).

7. Protecting Your Information

We use industry-standard security measures such as:

  • SSL encryption

  • Secure server hosting

  • Restricted access controls

However, no website or online system is 100% secure, so we cannot guarantee absolute protection.

8. Children’s Privacy

Our website is not intended for individuals under 13 years of age, and we do not knowingly collect data from children.

9. Third-Party Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices of these third-party websites.

10. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Opting out of marketing communications

  • Requesting data portability

To make a request, contact us at:
[Insert Email Address]

11. Changes to This Privacy Policy

We may update this policy occasionally.
The “Last Updated” date at the top will reflect the latest revision.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:
Email: trueflex.12@gmail.com
Phone: 03227008454